Do I need a telephone or a VSAT dish to connect to MyNetcom's network?

No, you do not need a telephone line to connect to our network.
MyNetcom works the same way your GSM phone works. It picks up the broadband service from a base station located close to you if you are located within our coverage area.

I live outside Lagos; can I get your service from there?

No, you will not have service outside Lagos for now. Presently, MyNetcom network coverage is only available in Lagos and in 6 cities namely: Lekki, Victoria-Island, Ikoyi, Surulere, Apapa and Ikeja - up to where you have the international airport. Netcom also has licenses to cover Abuja, PH and Kano and is working to cover the whole of Lagos before the end of the first quarter in 2006.

Why should I leave my present network for MyNetcom?

MyNetcom offers the first and only true Non-Line-of-Sight (NLOS) High Speed Broadband solution in Nigeria. The solution is easy to use, efficient fast, affordable, and will boost your productivity because it is portable and mobile.

   1. Performance - UMTS TDD technology has been shown to provide the fastest
      mobile broadband speeds available compared to any existing technology

   2. Commercially proven - this technology is being used in the real world in
       many global markets

   3. Mobility - UMTS TDD subscribers can stay connected while traveling in excess
      of 120 km/hr

When I travel out of Lagos or Nigeria, can I still use MyNetcom?
Yes, you will be able to use my Netcom in any state in Nigeria where MyNetcom has a presence. The UMTS alliance worldwide is also working out arrangements for all UMTS partners to roam on each other's network. In a matter of time, It will be possible for you to use MyNetcom abroad.

Can I connect to my office Intranet using MyNetcom?

Yes, if your office Intranet allows access from the public internet. MyNetcom
offers you a gateway to the internet. This means that the limit of what you

What does UMTS TDD mean?

The UMTS TDD Mobile Broadband is a packet data implementation of the international 3GPP Universal Mobile Telecommunications System (UMTS) standard.

This standard is primarily meant to support convergence - Multimedia, Voice, Data and Video applications. The new standard has been widely adopted universally and is becoming the first truly acceptable standard for Mobile Broadband solutions.

Can I use my MyNetcom at home and office?

Yes, you can use MyNetcom at home and office as long as both locations fall within MyNetcom coverage area. The mobility and portability of MyNetcom makes it easy for it to be moved around.

How do I pay for MyNetcom?

You can pay for MyNetcom connectivity kit at any of MyNetcom approved distributor.
When you pay for MyNetcom service, (during the introductory promotional period), you will be offered one month free subscription. At the end of the first month, you have the choice of seven (7) service plans available. The service plans include Basic, Basic Plus, Basic Elite, Home, Home Plus, Professional and Professional Plus. These service plans are tailored to your budget and the way you use the internet.

What are the benefits of UMTS TDD CDMA vs CDMA2000 1X

UMTS TDD is built to support high speed data rates in the excess 2Mbps, whereas CDMA 2000 1X networks are primarily for voice and can only support up to 153Kbps of data.
Thus performance in data applications is more superior on UMTS TDD and it is also possible to leverage on VoIP technologies which are supported by the UMTS TDD system.

How will I power MyNetcom when I am out of the office or my home?

MyNetcom connectivity kit comes with a Rechargeable Lithium battery which, will last for up to 3 hours. This means that you can stay for three hours without power with MyNetcom connected to your laptop or desktop. Netcom also offers a PCMCIA version of MyNetcom which will not require to be recharged.

Can MyNetcom be used for multiple applications such as a Cybercafé or the Corporate Enterprise?

No. MyNetcom is targeted at the individual customer - PCs and Laptop users. Netcom offers NetcomVSAT as an Enterprise solution for multiple applications.

Why does Netcom impose data allowances with their service plans?

Like other service providers, Netcom Africa has a small proportion of very heavy users. This group of less than 5 per cent currently consumes a majority of the total internet bandwidth being shared by all users. It is therefore necessary for us to protect the service quality for the other 95 per cent of users by establishing and implementing bandwidth control for those who are affecting the quality of service for the rest. We are able to do this within the scope of our current and previousTerms and Conditions.

Towards this goal, MyNetcom service will be ENFORCING data allowances (maximum allowance of data downloaded per month) on all of our existing subscription plans. When your data allowance has been exceeded, the user will notice a reduction (throttle) of their download speeds. Most subscribers will NOT notice a difference as their normal usage is well below the typical data caps for each subscription plan. Data top ups to increase allowances are available for purchase.

For more details please call our sales department on +234 .1. 271 8888.