How do I change my service level?
Please contact MyNetcom by sending your
request to support@mynetcomng.com.
How do I reboot the wireless
broaband modem (When the button does not respond)?
Press the button on the front of the modem for 2 seconds
How do I set cookie preference on my browser?
Using Microsoft Internet Explorer:
Go to the browser drop-down tools menu and
select Internet options.
Click on the security tab.
Click on the custom level button.
Scroll down to the cookies heading.
Click on Enable to accept all cookies.
Using Netscape Navigator
Go the browser
drop-down edit menu and select preferences.
Click on the Advanced heading.
Go to the cookies box and click on accept all cookies.
After successful registration, you may return to
Edit > Preferences > Advanced and click on disable
cookies.
After successful registration, you
may return to Tools >Security > Custom Level and
click on Disable.
How do I set my home page?
Using Microsoft Internet Explorer:
Go to the browser drop-down tools menu and
select Internet options.
Select the General tab.
Click use current in the home page area if you are
currently viewing the Web page you want as your home
page.
If you are not viewing the web page
you want to use, type in the URL (Universal Resource
Locator -- the web address) of the web page you want
to use as your home page. Click OK.
Using Netscape Navigator:
Click on the options menu and select general
preferences.
Select the appearance tab.
In the startup box, type in the address of the web
page you want to use as your home page. Click OK
How will I know when
to upgrade my computer client software?
MyNetcom will notify you (via email, letter or by redirecting
your internet session to an upgrade page) that your
client software needs updating
How do I perform a computer
client software upgrade?
Follow the instruction provided by the email, letter
or upgrade page.
How will I know when to
upgrade MyNetcom wireless broaband modem?
Using the wireless broadband modem dialer, establish
a connection to the internet. On the Wireless Broadband
Modem Dialler change to the Tools tab, and press the
button labeled "Check www for Software Upgrade".
This will automatically check to see if there is a newer
version of software and if one is available, it will
be automatically downloaded to the computer
How do I perform MyNetcom
wireless broadband modem upgrade?
Having used the wireless broadband modem dialer to obtain
any new software available for the upgrade of the Modem,
disconnect the current internet connection. The button
"Upgrade Modem" should now be highlighted.
Pressing this Upgrade Modem button will start the download
of the new software to Modem and the progress of the
download will be displayed on the progress bar. This
may take a number of minutes to complete (longer for
Serial cable connections).
How do I install my modem on a different computer?
If you have already installed your modem on ONE PC and
wish to use it on a SECOND PC or laptop, insert the
Installation CD into the second PC and run the installation
software. You will automatically connect to the registration
web pages. Select 'Support Services'. You may modify
your settings here, if needed. If you leave all fields
unchanged and click 'Apply', the username/password cookie
will access your second PC and the dialer will automatically
configure the modem.
When should I unistall
the modem and/or PC software?
You should uninstall the Modem and PC software only
when you wish to discontinue service.
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